Having the right IT infrastructure can transform your business. From enhancing security to increasing efficiency, your tech solutions play a critical role in your commercial success. However, it isn’t just your IT hardware that matters. The software you choose to use has a major impact on your operations. To ensure your business is functioning with maximum productivity, take a look at the six types of software every business should have:
1. Bookkeeping and Accounting
No matter what size your business is, you’ll need to submit a tax return every year. This means keeping your books up to date and maintaining accurate records. Of course, leaving this until the end of the tax year typically means lots of last-minute stress. With accounting software, however, you can monitor your accounts in real-time with minimal hassle.
Using software that enables workers to collaborate and communicate effectively is invaluable. In today’s global workplace, when working from home is becoming increasingly common, it’s likely that your employees will be operating from separate locations. By facilitating secure filesharing and real-time communication, you can ensure that colleagues can work effectively together, without any delays or unnecessary duplication.
3. Live Chat
Incorporate live chat software into your business enables you to deliver a higher level of customer care. Take a look at the best live chat software to see just what it’s capable of. From instant response and query resolution to automated replies and escalation strategies, you can enhance your customer care without needing a large, in-house team of customer service representatives.
4. Customer Relationship Management
Customer relationship management, or CRM, software, allows companies to store customer data is a secure, central location. When you can update and modify information in real-time, it’s easy to facilitate engagement and nurture long-term relationships. This makes it easier to retain your existing customer base and increase customer lifecycle values.
5. Time Management
Managing your time effectively gives you a competitive advantage. When you apply this way of thinking to your entire workforce, you’ll be amazed at the impact it has on your overall level of efficiency. Time management software ensures that workers document workflows, which means that supervisors and managers can determine exactly how long tasks will take to complete. When colleagues are collaborating with one another, having access to this information ensures that work can be planned in advance and projects are consistently delivered on time.
6. Business Growth
Successful business growth doesn’t happen by accident. By using the right software, you can input data from a variety of platforms to access the metrics you need to plan your future. With evidence-based growth strategies, you’ll find it easier to successfully grow your business and increase your market share.
Choosing the Right Software
With so many options out there, choosing the right software for your business can be tricky. By selecting platforms that integrate with one another, however, you can ensure that your entire IT infrastructure works as one, which reduces the risk of malfunctions, optimises efficiency and prioritises productivity.